If you have any questions you don't find answered here, feel free to Contact Us.
USE THESE SHIPPING MAPS FOR ESTIMATED DELIVERY TIMES TO YOUR AREA:
Please be sure to provide accurate contact information (both email and phone number) in case we have any questions about your order. If we are unable to reach you, your order may be placed on hold. If you are unable to be reached within 7 business days, your order may be cancelled.
Most orders placed before noon Central Time will ship same business day. If you need rush shipping please call us to confirm we can accommodate.
Orders placed after noon, over the weekend, or on certain holidays will ship the next business day unless otherwise notified.
Please note when selecting "Next Day Air" or "2nd Day Air" shipping: Saturday is not counted as a delivery day. (i.e. an order placed on Friday with Next Day Air shipping will not be delivered until Monday.) If you need to arrange a Saturday delivery, please contact us and also note that there will be an additional charge.
Please allow until the end of the business day to receive updated tracking information. You will not be able to track your package until it has been processed by the shipping carrier.
Flat Rate Shipping Information:
-$5.99 flat rate shipping is available for orders totaling over $50 (subtotal)
-It is valid for domestic standard ground shipping within the contiguous United States.
-Flat rate shipping will be displayed as an option in your shopping cart or check out page if you are eligible.
-Only orders placed on durablesupply.com will be eligible. Phone or email orders will not be able to use flat rate shipping.
-Domestic orders over $400 will be shipped for free.
Local Pickup Option:
-If you are interested in picking up your order for free at our Durable Supply warehouse (located at 113 Graylynn Drive, Nashville, TN 37214), leave a note in the comments section of your order letting us know when you'd like to pick it up.
-Pickup hours are Mon-Fri 10am-4pm.
-Orders must be placed before noon to pick up same day.
-Shipping charges will be removed when we process your order.
- Some products are classified as Hazardous Materials & may have certain shipping restrictions
- These products have been tagged on our website as:
We ship orders all over the world! Select your country in the shipping calculator at checkout to see current rates.
- Available services depend on weight of package & contents
- Certain hazmat items may be prohibited from being sent via air
- First Class International Mail may take up to 28 business days to arrive. Priority Mail International can take up to 15 business days.
- Rejected packages will be refunded for the cost of goods but not shipping costs
- Claims for lost packages can only be filed after 45 days from ship date
*Please note: You may be required to pay additional fees such as customs fees, taxes, & tariffs upon arrival.
These fees vary by country. We do not have control over these fees and we cannot mark packages as a "gift" to avoid them.
*If your order is shipping to Canada:
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. If you choose UPS, your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.
- No handling fees – All shipping costs are equal to the daily pickup rates
- All shipping costs are dependent on weight of package & customer location
- We ship from Nashville, TN
Contact us if you have any questions about shipping:
Office Hours: M - F 8:00 A.M. to 5:00 P.M Central Time