Holiday Store Hours:
The Durable Supply office will be closed on Monday, Dec. 31st and Tuesday, January 1st. All orders placed over the weekend and on those dates will not be processed or shipped until we reopen on January 2nd. Happy New Year, everyone!
Exchanges and Returns:
We are only able to issue refunds on UNOPENED and UNUSED markers.
Credit or Exchange:
Please email firstname.lastname@example.org
with your Order/ Invoice number, reason for return, and/or items you would like to exchangeItems will not be refunded or replaced after 60 days from order date
Credit will be issued or a replacement will be sent to you after we receive the unwanted markers back. To help speed up the process, please include a copy of your Sales Receipt or Invoice in the box with the markers. If a copy is not available, please include your name, contact email and phone number, and address to which the order was shipped.
Please send markers back to:
Durable Supply Company
240 Great Circle Road
Nashville TN 37228
If you suspect that the markers received are defective, please call us at 866-354-9431 to arrange for a replacement.
Error with order:
We try our best to be as accurate as possible when shipping your orders. Please let us know if there is an error as soon as possible. Email email@example.com
with your Order/ Invoice number to arrange for a replacement. You will be sent a return label to send back the items you received in error at no cost to you.
- USPS orders placed after 12:00 noon CST will be shipped the following business day.
- UPS orders placed after 4:30pm CST will be shipped the following business day.
Please allow until the end of the business day to receive updated tracking information. You will not be able to track your package until it has been processed by the shipping carrier.
We only collect Sales Tax for orders shipped to a Tennessee address.MSDS
Additional price discounts available for large quantity orders. Contact us for price sheet. Graffiti Warning:
You must be at least 18 years old to order from us. We do not knowingly sell to anyone who defaces public property.